Refund & Cancellation Policy

1. Overview

Hearthly Premium is a month-to-month household subscription billed in advance at R149 (ZAR, VAT inclusive) and processed by Paystack. This policy explains how to cancel, what happens after you cancel, and when you qualify for a refund. It forms part of our Terms of Service.

2. How to cancel

You can cancel at any time, from inside the app or by email:

• In the app: go to Account → Subscription and choose Cancel.
• By email: send your request to sean@endevr.co.za from the email address on your account.

No reason is required, and there is no cancellation fee.

3. What happens when you cancel

Your Premium features stay active until the end of the billing period you have already paid for. After that, your household automatically moves to the free plan — you are not charged again, and none of your household data (chores, lists, expenses, bills or calendar entries) is deleted. If you change your mind, you can resubscribe at any time and everything will be waiting for you.

4. Refunds

We offer a 7-day cooling-off period on your first Hearthly Premium payment: if you cancel within 7 days of that payment, we will refund it in full, no questions asked. This is in addition to your rights under the Consumer Protection Act.

After the cooling-off period, monthly charges are non-refundable once the billing period has started, because Premium access remains available to your whole household for that period — but you can always cancel so you are not billed again.

5. Renewals

Your subscription renews automatically each month until you cancel. We will give you at least 30 days' notice of any price change before your next renewal, as set out in our Terms of Service.

6. Failed payments

If a renewal payment fails, Paystack will retry it. If payment remains unsuccessful, Premium features pause until payment is completed — your household data is never deleted because of a failed payment.

7. How refunds are paid

Approved refunds are returned to the card or account you paid with, via Paystack, within 5–10 business days. We cannot refund to a different card or account.

8. Questions

For anything about cancellations or refunds, email sean@endevr.co.za and we will help you directly.